At Vianora, we carefully pack every order to ensure your jewellery reaches you safely and beautifully.
Free shipping on all orders above ₹2,500.
A flat shipping fee of ₹99 applies to orders below ₹2,500.
Cash on Delivery (COD) is currently not available.
All orders are processed and dispatched within 1–2 business days after the order is placed.
Once your order has been shipped, you will receive your tracking details via the contact information provided at checkout.
Orders are generally delivered within 3–5 business days after dispatch.
Please note that delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
Once your order has been dispatched, you will receive a tracking link/details so you can follow your shipment.
Please allow up to 24–48 hours for tracking information to become active after dispatch.
Please ensure that your shipping address, phone number, and other contact details are accurate before placing your order.
Vianora will not be responsible for delays or additional shipping charges resulting from incorrect or incomplete information provided at checkout.
While we work with trusted delivery partners to ensure timely delivery, Vianora cannot guarantee delivery dates and is not responsible for delays caused by the courier partner or circumstances beyond our control.
If your order appears significantly delayed, please contact us and we will assist you in tracking the shipment.
If your package arrives damaged or appears to have been tampered with, please take clear photographs/videos of the package before opening it and contact us as soon as possible.
This documentation may be required to raise a claim with the courier partner.
For any shipping-related questions or concerns, please contact us through the contact details provided on our website.
Thank you for choosing Vianora. ♡